Principal Investigator: Dr. Karin Diaconu (Queen Margaret University)
This study involved a specific health system, the United Nations Refugee and Works Agency in the Near East (UNRWA), focusing on Gaza and Lebanon. They aimed to find out if and how UNRWA is resilient in the face of COVID-19 and what factors were at the core of this resilience, including whether the community’s trust in UNRWA as a service provider played a role.
The study aimed to understand how health systems can be resilient in their response to the COVID-19 pandemic and disease outbreaks generally, particularly in contexts where systems cater to the needs of refugees living in densely populated areas. Further to this, the study explored how community trust relates to the resilience of systems, including the effectiveness of their routine delivery of services and epidemic response measures.
The study sought to inform UNRWA’s response to the COVID-19 pandemic in Gaza and Lebanon by making findings on stressors and wellbeing, and resilience of communities, health and social care workers, and wider UNRWA systems, available to decision-makers to inform contextually tailored pandemic responses. Findings on how trust in UNRWA relates to the effectiveness of both routine service delivery and COVID-19 response in the two settings will inform programming of UNRWA and other agencies operating in the region.
The project paid particular attention to the needs and outcomes of persons affected by chronic diseases, mothers and children and disabled populations. More widely, findings will contribute to ongoing debates on health system and community resilience, including on how best to nurture resilience capacities in other health systems globally.
The resilience of health systems is increasingly being studied, however until now there has been limited emphasis on understanding how resilience relates to community trust in systems and inclusive, effective and equitable service delivery and crisis response. This study seeks to explore this relationship via a case-study of UNRWA and identify transferable lessons and strategies for nurturing resilience in other health systems globally.
While this research was conducted within a specific health system, lessons may be widely useful to other systems dealing with a long-term humanitarian crisis.
Zeina Jamal, PHD Candidate and Research Assistant at Queen Margaret University, Edinburgh shares her experience of conducting remote interviews with Palestinians during the COVID-19 pandemic.View
In this blog post, Zeina Jamal, a member of the research team, reflects on how Covid-19 has impacted the lives of Palestinians living in both Lebanon and Gaza.View
QMU share a snapshot of the community’s level of satisfaction with the UNRWA staff and UNRWA staff's perception on work dynamics during the pandemic in Gaza.View
This infographic produced from Queen Margaret University's survey data presents trends in adherence to COVID-19 protective measures, wellbeing, and food security among both the communities in Gaza and Lebanon, as well as UNRWA staff.View
This infographic represents the survey data collected by UNRWA and QMU from Health and Relief and Social Support workers. Key findings include that individuals follow advice to self-isolate, but are living in crowded homes, and that international organisations are the main source of COVID-19 information.View
Between 16/02-31/03 2021, UNRWA and QMU deployed a survey and photo-voice study in selected areas. Photos here were shared as part of this study and represent individuals’ experiences during the pandemic.View
You are seeing this because you are using a browser that is not supported. The Elrha website is built using modern technology and standards. We recommend upgrading your browser with one of the following to properly view our website:Windows
Please note that this is not an exhaustive list of browsers. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience.