User-Centred Design Guide
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Tools and toolkits
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User-centred design
Programme
This User-centred Design Guide (UCD) created by Pivotal contains tools to deliver a service through UCD methodologies. As UCD is an iterative process, they can be reused and updated multiple times throughout the design and lifetime of a service. While this guide contains a selection of key tools and methodologies, this is not an exhaustive list, and there are many additional methods not included.
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