Mobile technology – listening to the voice of Haitians
Project overview
This innovation explored the use of technology to increase the effectiveness of accountability to affected communities by creating an interactive communication platform using innovative SMS and Interactive Voice Response (IVR) technology in a humanitarian setting.
Project solution
This project offers [specific solution or intervention] to tackle [challenge]. By implementing [strategies, tools, or innovations], the project aims to achieve [desired outcomes]. The approach is designed to [specific actions or methods] to bring about meaningful change in [community, region, or issue area].
Expected outcomes
This project aims to achieve [specific outcomes], such as [measurable results, improvements, or changes]. The expected impact includes [benefits to the target community, advancements in research or innovation, or long-term effects]. By the end of the project, we anticipate [specific changes or milestones] that will contribute to [broader goals or objectives].
Summary
Using technology to increase the effectiveness of accountability to affected communities by creating an interactive communication platform using innovative SMS and Interactive Voice Response (IVR) technology in a humanitarian setting.
Challenge(s) addressed
- Lack of feedback from affected communities – accountability to affected communities
- Break down identified barriers to feedback and participation; e.g. low literacy, complicated systems and lack of familiarity with sending SMS
Innovation Factor
Developing a 2-way communication system by combining the success of TERA (Trilogy Emergency Relief Application) with the two-way information-sharing capacity of IVR technology to create one innovative solution that not only broadcasts life-saving practical information, but also gives Haitians an easy way to get their voice heard to become real partners in the recovery process.
Added Value
Enhancing the interactivity of the existing communication platform, TERA, by developing its functionality and capacity and introducing IVR technology.
Key Deliverables / Impact
- Increasing two-way communication with beneficiaries
- Reaching more beneficiaries with life-saving information
- Provide beneficiaries an easy way to get their voice heard
- Faster response to emergencies and therefore faster dissemination of life-saving information
- Providing beneficiaries with more specialised information from different organisations
- In-depth information and analysis from beneficiary responses
USEFUL RESOURCES
Read the Review here[.slimline-cta_paragraph][.slimline-cta-box]
Project delivery & updates
Stay up to date with the latest developments from this project. Here, you will find details on what has been delivered, resources created, and regular updates as the project progresses. Access key documents, reports, and other materials to see how the project is making an impact.