Final Report: Capturing Informal Feedback in Humanitarian Situations for More Responsive and Accountable Programming
04
January
2017
Output type
Report
Location
No items found.
Focus areas
No items found.
Topics
No items found.

Despite the existence of formal feedback and complaints systems such as helpdesks and hotlines, little has been done to capture what is potentially the most insightful information available to humanitarian actors: informal feedback shared by the affected population with technical teams during field visits. This project sought to support field staff to capture (currently undocumented) informal feedback which is received face-to-face by creatively using ICTs to enable responsive and accountable uses of information. The final project report provides information on the methodology, activities, outputs, impact and dissemination of learning.
No items found.
Attachments
Other resources
explore all resources
Evidence brief: The magnitude and severity of abortion related complications in Bangui, CAR
Research snapshot: Improving access to safe abortion in humanitarian settings
Research Snapshot: Primary health care delivery models in conflict-affected settings