Shaping the future: Our strategy for research and innovation in humanitarian response.

A global organisation that finds solutions to complex humanitarian problems through research and innovation..
Our purpose is clear: we work in partnership with a global community of humanitarian actors, researchers and innovators to improve the quality of humanitarian action and deliver better outcomes for people affected by crises.
We empower the humanitarian community. Find out how we can support you...

Community voices and concerns can help to inform and improve humanitarian response. Listening to community feedback also underpins humanitarian principles. However, decision makers in outbreaks are besieged by huge amounts of data and many competing priorities, making use of this evidence challenging.

This research aimed to understand how a new qualitative community feedback system was used during the North Kivu Ebola outbreak by decision-makers to shape response policy, as part of a larger project which also examined Safe and Dignified Burial practices.

The study team found that even though community feedback brought important insights, decision-makers struggled to understand and apply evidence to adapt the response.  Learning from this study has helped improve use of the community feedback mechanism by humanitarian partners.

This snapshot contains key messages, findings, implications for humanitarian policymakers and practitioners and recommendations for further research.

View Research Snapshot

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