Oxfam GB

Oxfam was awarded a HIF grant in 2015 to support field staff to capture (currently undocumented) informal feedback which is received face-to-face by creatively using ICTs to enable responsive and accountable uses of information.

Building trust through accountability


Receiving feedback from communities that organisations like Oxfam work with is an essential pillar of ensuring our work is responsive and accountable in humanitarian crises. The humanitarian informal feedback project…

Read More


From Retrospective Detective to Fast-Tracked Feedback


Oxfam is currently wrapping up an evaluation of a 6-month pilot launched in Za’atari refugee camp in Jordan, which uses mobile devices to responsibly capture qualitative feedback received informally during…

Read More


Cleaning up complexity: Making information useful for all


In June 2016, Oxfam launched a pilot using mobile devices to collect and respond to informal feedback about our services in the Za’atari camp for Syrian refugees in Jordan, funded…

Read More


How to operationalise ‘closing the feedback loop’: where is the Solution?


“But do you really need issue tracking?” was a reaction Oxfam often faced when speaking to those in the sector whilst researching the technology component for our project on capturing…

Read More


Accountability: using technology whilst keeping it personal


A study into complaints by Baños Smith (2009, ‘The right to a say and the duty to respond’. HAP Studies Series) revealed that ‘All participants said that they would prefer…

Read More


Elrha is a registered charity in England and Wales (1177110).

Web design by Teamworks