Oxfam GB

Oxfam was awarded a HIF grant in 2015 to support field staff to capture (currently undocumented) informal feedback which is received face-to-face by creatively using ICTs to enable responsive and accountable uses of information.

Building trust through accountability

15.12.2016

Receiving feedback from communities that organisations like Oxfam work with is an essential pillar of ensuring our work is responsive and accountable in humanitarian crises. The humanitarian informal feedback project…

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From Retrospective Detective to Fast-Tracked Feedback

11.11.2016

Oxfam is currently wrapping up an evaluation of a 6-month pilot launched in Za’atari refugee camp in Jordan, which uses mobile devices to responsibly capture qualitative feedback received informally during…

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Cleaning up complexity: Making information useful for all

13.09.2016

In June 2016, Oxfam launched a pilot using mobile devices to collect and respond to informal feedback about our services in the Za’atari camp for Syrian refugees in Jordan, funded…

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How to operationalise ‘closing the feedback loop’: where is the Solution?

15.06.2016

“But do you really need issue tracking?” was a reaction Oxfam often faced when speaking to those in the sector whilst researching the technology component for our project on capturing…

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Accountability: using technology whilst keeping it personal

18.01.2016

A study into complaints by Baños Smith (2009, ‘The right to a say and the duty to respond’. HAP Studies Series) revealed that ‘All participants said that they would prefer…

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Elrha is hosted by Save the Children, a registered charity in England and Wales (213890) and Scotland (SC039570).

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