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One of ELRHA’s programmes, the Humanitarian Innovation Fund, has today launched its fourth innovation case study.

One of the central objectives of the HIF – in addition to providing direct financial support to humanitarian innovations – is to improve our understanding of innovation processes in the humanitarian system.

An important part of achieving this has been through the production of case studies on completed HIF projects, aimed at improving the system’s understanding of how to undertake and support innovative programming in humanitarian action. This learning is intended to inform and provide guidance to the HIF and other humanitarian actors on how innovation can be better supported.

Launching today, the latest addition explores the ‘Mobile Technology – Listening to the Voice of Haitians’ project by the Haitian National Red Cross Society (HRC) and the International Federation of the Red Cross and Red Crescent Societies (IFRC).

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This case study analyses the innovative development and use of an Interactive Voice Response (IVR) system for the first time in a humanitarian setting. Haiti’s 2010 earthquake was a major opportunity for international aid agencies to address the challenge of improving two way communication with disaster-affected communities – a facility emphasised as central to emergency response following previous disasters. The IFRC sought to use mobile technology to disseminate crucial information and to gather beneficiary feedback about its operations, to enable greater accountability of international agencies to local communities, and to allow these communities a greater decision making role in its disaster response efforts.

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