See the latest information and resources from Elrha in relation to coronavirus (Covid-19)

We are Elrha, a force for change in the humanitarian community. The research and innovation we support equips the humanitarian community with the knowledge of what works, so people affected by crises get the right help when they need it most.
Our purpose is clear: to empower the humanitarian community to improve humanitarian response. We make this happen by supporting and championing the outcomes of robust research and proven innovations.
We empower the humanitarian community. Find out how we can support you...

The HIF is a globally-recognised programme leading on the development and testing of innovation in the humanitarian system. Established in 2011, it was the first of its kind: an independent, grant-making programme open to the entire humanitarian community. It now leads the way in funding, supporting, and managing innovation at every stage of the innovation process.

The HIF both funds and equips our grantees and their partners to manage innovation. This means we go beyond funding to enable our grantees’ progression along their innovation journeys through the provision of innovation management support, tools, resources and bringing together networks. Where needed, we also facilitate bespoke support for grantee projects. These innovation projects can look very different- whether products or processes, whether at problem recognition, invention or scale stages, and may be ‘high tech’ or include no technological aspects at all.

This Digital Support Provider will support grantee projects which have a focus on or include elements of digital technologies as part of their innovations. Technology brings immense potential to the area of humanitarian innovation with the ability to increase reach, value for money, efficiency, effectiveness and even impact of humanitarian response, however its use in emergency contexts still encounters many barriers. With this knowledge, we seek to support our grantees working with digital solutions to understand how their digital solutions align with the Principles for Digital Development, and to provide concrete recommendations for increased alignment and therefore best practice for the community of practice.

Terms of Reference

Please read our Terms of Reference for more details.


The Principles for Digital Development are a tool to help realize that full potential of information & communication technologies. They offer nine specific best practices, each with a set of guiding questions, resources, and project lifecycle applications including:

  • Design with the User
  • Understand the Existing Ecosystem
  • Design for Scale
  • Build for Sustainability
  • Be Data Driven
  • Use Open Standards, Open Data, and Open Innovation
  • Reuse and Improve
  • Address Privacy & Security
  • Be Collaborative

The Digital Support Provider should have the knowledge, skills and experience to assess digital solutions’ alignment with the Digital Principles, provide tailored recommendations and support to the grantee teams utilising the solution(s), and offer general key considerations to help inform others in the humanitarian community who wish to adopt these digital innovations in future.


The overall objective of this work is to assess digital solutions’ alignment to the Digital Principles, provide tailored recommendations to the innovation grantee teams utilising digital solution(s), and offer general key considerations to help inform others in the humanitarian community who wish to adopt these digital innovations in future.


The key activities for the Digital Support Provider to deliver are as follows:

  1. Become familiar with the relevant grantee projects, reviewing background documents, and having 1-2-1 consultations with grantee project teams and/or their digital leads.
  2. Based on this initial information, the Digital Support Provider should propose a refined approach/engagement plan for working with the grantees (virtual).
  3. Deliver the engagement plan, including an initial assessment of a given digital solution’s alignment with the Digital Principles, tailored recommendations for a given innovation project team as will support their project delivery, and the provision of on-going support to undertake suggested next steps. We expect that on-going support will vary depending on the Provider’s assessment and a given grantee project’s interest/needs, however this may include activities such as facilitating ‘mini’ virtual workshops or co-planning activities, virtual consultations, and/or drawing on the Provider’s experience and networks to provide individual support to grantee teams, which may include but is not limited to: knowledge of other available solutions, network connections, examples of sustainability models etc.
  4. For each digital solution, the Digital Support Provider should create a concise report (1-2 pages) with general guidance/key considerations for others wishing to adopt the digital solution(s) for humanitarian contexts (eg an overview of the solutions’ alignment with Digital Principles for Development, and recommendations for uptake)
  5. The Digital Support Provider should finally create a short recommendation report (eg 5 pages) for the HIF which would include:
    1. how the Digital Principles for Development can be applied to digital solutions across various stages of development, eg: how existing solutions can be assessed, and/or whether simple self-assessment is possible for potential innovation grantees
    2. how the HIF can ensure that we support projects to follow good digital practice in the future, eg: recommended criteria for review
    3. how the HIF can monitor and evaluate whether our supported projects have followed good practice/Digital Principles for Development
  6. On the basis of these recommendations for the HIF, the Provider should be prepared to undertake consultations and/or workshop activities to assess how the HIF team can operationalise recommendations into our own processes and ways of working.


The timeline of this work will be driven by individual project need and ability. We expect the work can begin immediately following contracting, and can be spread over the year according to the timelines and flexibility of project teams. Work should be completed by end of February 2022, however may finish earlier dependent on the engagement plan/timings.


Financial offers should exclude applicable UK VAT but include any taxes that overseas suppliers may be liable for outside the UK. Please indicate if you/your company is VAT registered and where.

Please provide your financial offer for the work (key activities outlined above). There is approximately £10,000 GBP available for this work.

Please note that payment is linked to satisfactory completion of the activities set out in this ToR.


The application deadline is 12:00 GMT on 25/03/2021. We will not be able to consider incomplete proposals or proposals submitted after the deadline.

Please submit proposals FAO Angela Francis via email to with the email subject line ‘Digital Support Provider – [your name]’.

Subscribe to our newsletters....

Elrha © 2018 - 2021 Elrha is a registered charity in England and Wales (1177110). KEEP IN TOUCH Want to stay up to date with our latest updates? Sign up to our newsletters
Elrha Please upgrade your browser

You are seeing this because you are using a browser that is not supported. The Elrha website is built using modern technology and standards. We recommend upgrading your browser with one of the following to properly view our website:

Windows Mac

Please note that this is not an exhaustive list of browsers. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience.