Mobile technology – listening to the voice of Haitians

Organisation: Haitian National Red Cross Society (HRC) and IFRC

Partners: Trilogy International Partners

Location: Haiti

Type of grant: Core – implementation

Status: Completed

  • Sharon on SMS

  • Port au Prince, Haiti. November 2011. SMS messages are send to communities across the country providing simple information on how to avoid contracting cholera. People can call the toll-free Red Cross information line where they can access additional messages on cholera prevention and treatment.

  • Port au Prince, Haiti. November 2011. La Piste resettlement site. 368 shelters where build in this camp. Most of the beneficiaries have hearing and speech impairments and in some cases physical handicaps. IFRC provides water and sanitation services to the residents. The Red Cross is working closely with DINEPA, the Haitian Government water agency, on longer term transitions for water and sanitation services in the camp. A Committee have been created to manage each water point.

  • Port au Prince, Haiti. November 2011. In the big La Piste camp. Thousands of people left homeless after the earthquake are living in tents. Volounteers are working with the community on hygiene promotion, HIV risks and family planning. Each group is visiting 10 to 15 families.

  • Leogane, Haiti. November 2011. In the district Modsol. Volounteers are working with the community on hygiene promotion, HIV risks and family planning. Each group is visiting 10 to 15 families. Two volounteers speaking with a man about family planning.

  • Port au Prince, Haiti. November 2011. Transitional shelters have been built at Annexe de la Mairie, a camp on the fringes of Cite Soleil.



Summary: Using technology to increase the effectiveness of accountability to affected communities by creating an interactive communication platform using innovative SMS and Interactive Voice Response (IVR) technology in a humanitarian setting.

Challenge(s) addressed:

  • Lack of feedback from affected communities – accountability to affected communities
  • Break down identified barriers to feedback and participation; e.g. low literacy, complicated systems and lack of familiarity with sending SMS

Innovation Factor: developing a 2-way communication system by combining the success of TERA (Trilogy Emergency Relief Application) with the two-way information-sharing capacity of IVR technology to create one innovative solution that not only broadcasts life-saving practical information, but also gives Haitians an easy way to get their voice heard to become real partners in the recovery process.

Added Value: enhancing the interactivity of the existing communication platform, TERA, by developing its functionality and capacity and introducing IVR technology.

Key Deliverables / Impact:

  • Increasing two-way communication with beneficiaries
  • Reaching more beneficiaries with life-saving information
  • Provide beneficiaries an easy way to get their voice heard
  • Faster response to emergencies and therefore faster dissemination of life-saving information
  • Providing beneficiaries with more specialised information from different organisations
  • In-depth information and analysis from beneficiary responses

Elrha is hosted by Save the Children, a registered charity in England and Wales (213890) and Scotland (SC039570).

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