SMS Feedback and Accountability
SMS Feedback and Accountability in Somalia: Danish Refugee Council
This case study explores the development and implementation of an innovative, mobile phone-based feedback mechanism by the Danish Refugee Council (DRC) in Somalia. In a complex conflict setting, characterised by major insecurity, lack of access for humanitarian actors, and limited civil participation in state structures, the project piloted the use of mobile phones and internet-based technologies to strengthen communication and feedback between beneficiaries, aid agencies, Somali communities, and the diaspora.
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