HOW DO WE COLLECT YOUR INFORMATION?
We may collect information about you directly whenever you interact with us. For example, when you contact Elrha regarding our activities, sign up to an event, apply for funding or engage with our social media, or sign up to our newsletter you may provide us with your personal information.
We may collect aggregated or anonymous information when you visit our website or interact with our content. For example, we may collect information about the services you use and how you use them, like when you watch a video on Vimeo, visit our website or view and interact with our ads and content.
WHAT INFORMATION DO WE COLLECT?
The information we collect from you directly may include:
- email address
- telephone number
- contact preferences
- organisation you work for
- your humanitarian interest and background
We may also collect and process information about your interactions with us, including details about our contact with you through email, post, on the phone or in person (i.e., the date, time, and method of contact), details about events that you register for or attend and any other support you provide to us. We may also collect and record any other relevant information you share with us about yourself, including your interests.
DO WE PROCESS ‘SENSITIVE’ PERSONAL INFORMATION?
Under data protection law, certain categories of personal information are recognised as sensitive, including health information and information regarding race, religious beliefs, and political opinions. This is known as ‘sensitive personal data’. We do not routinely collect sensitive personal data, but we will collect this information where there clear reason for doing so, such as where we need this information to ensure we provide appropriate facilities or support to enable you to participate in an event.
HOW DO WE USE YOUR INFORMATION?
We may use your information in a number of ways, including:
- In relation to correspondence you have with us (whether by letter, email, text, social media, message board or any other means);
- For internal record keeping;
- To fulfil contracts you have entered into with Elrha;
- To contact you about any content you provide;
- To invite you to participate in surveys or research about Elrha or our work (participation is always voluntary);
- To provide you with information, products or services that you have requested from us or that we feel may be of interest to you;
- To provide you with information about our work or our activities;
- For administrative purposes [for example, we may contact you regarding an event for which you have registered];
- To contact you where you have been identified as a contact person for an organisation, such as a humanitarian non-governmental organisation (NGO) [if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation];
- To analyse and improve the content and operation of our website;
- To analyse and improve our internal business processes;
- To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics (as described below);
- To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours (as described below);
- To assess your personal information for the purposes of credit risk reduction or fraud prevention; and
- Where we are required by law to disclose or otherwise use your information.
In particular, we may contact you for marketing purposes by email if you have agreed to be contacted in this manner.
If you have provided us with your postal address or telephone number, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone unless you have told us that you would prefer not to hear from us in this way. We provide information about how you can change your marketing preferences below.
HOW DO WE DISCLOSE INFORMATION WE HAVE COLLECTED TO OUTSIDE PARTIES?
We will never sell your details and, except as indicated below, will only share your details with third parties (who are not service providers working at our direction) if you ask us to. We do not make cold telephone calls to members of the general public and, therefore, will not purchase your data in order to do so.
We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect Elrha, for example in cases of suspected fraud or defamation, or in order to comply with any other applicable legal obligation.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
HOW CAN YOU CHANGE YOUR MARKETING PREFERENCES?
If you do not wish us to use your personal data for marketing purposes as outlined above, you can update your preferences at any time (including telling us that you don’t want us to contact you for marketing purposes) by:
- Indicating that you do not wish to receive our marketing emails by clicking the ‘unsubscribe’ link at the end of our all our marketing emails;
- Contacting us via email email@example.com or by writing to us at:Data Protection Officer
1 St John’s Lane
If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you for marketing purposes. However, we may still need to contact you for administrative purposes, including (but not limited to):
- Sending correspondences regarding a live funding grant where you are the grantee and Elrha is the funder
- Providing you with the information you need in order to participate in an event for which you have registered
- Explaining and apologising where we have made a mistake
HOW CAN YOU UPDATE, CORRECT, OR DELETE YOUR PERSONAL INFORMATION?
- Contacting us via email or by writing to us at:Data Protection Officer
1 St John’s Lane
WHY ARE WE ALLOWED TO PROCESS YOUR PERSONAL INFORMATION?
Our Privacy and Cookie Policies take into account several laws, including:
- the Data Protection Act 1998
- the Privacy and Electronic Communications (EC Directive) Regulations 2003
- General Data Protection Regulation (EU) 2016/679, which will come into force in the UK on May 25 2018 and replace the Data Protection Act 1998.
Generally, our processing of your personal information as described in this policy is allowed by these laws because we have a legitimate need to carry out the processing for the purposes described above. Some processing may also be necessary so that we can perform a contract with you or because it is required by law. We only use your information to send you marketing communications by email with your consent, and you can always opt out of receipt of marketing communications as explained.
HOW LONG DO WE HOLD YOUR PERSONAL INFORMATION?
We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Where you contribute material to us, e.g. user generated content or in response to a particular campaign we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.
JOB APPLICATIONS AND CURRENT AND FORMER EMPLOYEES
If you apply to work at Elrha, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside Elrha – for example, if we need a reference, plan to use an external supplier to run background checks or need to get a ‘disclosure’ from the Disclosure and Barring Service (DBS) – we will make sure we tell you beforehand, unless we are required to disclose this information by law.
When recruiting for a post based in another country, Elrha will sometimes need to transfer your personal information to that country to progress the recruitment. It may be that that country does not provide the same level of data protection as in the European Economic Area.
If you are unsuccessful in your job application, we will hold your personal information for 6 months after we’ve finished recruiting for the post you applied for. After this date we will destroy or delete your information.
If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment.
Once you stop working for us, we will keep this file according to our record retention guidelines. You can contact us to find out more about this by emailing us
When you register with us, you are stating that you are 18 years of age or over, or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true.
WHAT ARE YOUR RIGHTS?
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
You can make a complaint or raise a concern about how we process your personal data by contacting our Data Protection Officer as above. In some circumstances, you have the right to object to our processing of your personal data or to stop us from continuing to make active use of personal data that we retain in our records.
If you are not happy with how we have handled your complaint, you can contact the Office of the Information Commissioner, which oversees the protection of personal data in the UK, or the Fundraising Regulator, which is responsible for overseeing fundraising activities carried out by charities in the UK.
We cannot be held responsible for the privacy of data collected by websites not owned or managed by Elrha, including those linked through our website.
Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. Elrha doesn’t accept liability if this happens. The contents of emails reflect their author’s views and not necessarily those of Elrha’s.
Please do not send unsecured financial data to Elrha. If you are required to send Elrha financial information via email, for example, as part of a funding agreement, please ensure files are password protected, with passwords sent separately to the data.
The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.
By using our website, our social media pages (such as Twitter and LinkedIn), or subscribing to our mailing list, you agree that, unless you have set your computer’s browser to reject them, we can place the types of cookies set below on your device and use that data in accordance with this policy.
HOW CAN YOU CONTACT US?
The Data Protection Officer
1 St John’s Lane
COOKIES AND HOW WE USE THEM
WHAT ARE COOKIES?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to target the content displayed to the user’s interests.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
TYPES OF COOKIES
There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:
First party cookies are cookies that are served directly by the website operator to your computer and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies.
Third party cookies are served by a service provider on behalf of the website operator and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.
In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.
CATEGORIES OF COOKIES WE USE
- Strictly necessary cookies:These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing.2. Performance cookies:These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
3. Functionality cookies: These cookies remember choices made by or attributes of the user and enhance the features and content you experience during your visit to our website, e.g. language, appeals visited or user’s location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
4. Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to choose the advertisements that are displayed to you on our website and other websites.
WHAT INFORMATION DO WE COLLECT USING COOKIES?
We may collect some, or all, of the information available from cookies when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously.
However, you can choose to use our website anonymously without giving us any information. Please see ‘Changing your cookie preferences’ below.
- the areas of the website you visit;
- the amount of time you spend on the site;
- whether you are new to the site, or have visited it before;
- the country, region, city and/or borough associated with your IP address or device;
- how you came to our website – for example, through an email link or a search engine;
- the type of device and browser you use;
- how you use the website and the quality of your experience – for example we may track your bandwidth when viewing videos;
- how you interact with our donation and sign up forms – for example what you select as your communication preferences; and
- any error messages that you receive on the site
Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.
WEBSITE STATISTICS ANALYTICS, TESTING AND PERSONALISATION
Our website currently uses the following web analytics services:
- Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which (as discussed above) are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
You can always opt-out of Google Analytics cookies by Google’s opt-out tool.
OTHER THIRD-PARTY COOKIES
You may notice some other cookies that are not related to Elrha’s website whilst visiting www.elrha.org. Some of our pages contain embedded content such as YouTube or Vimeo video and a Twitter feed, and you may receive cookies delivered from these websites. Elrha does not govern the publication of third-party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.
CHANGING YOUR COOKIE PREFERENCES
The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.
HOW TO DISABLE COOKIES
If you are using Microsoft Internet Explorer and you wish to block Save the Children’s website cookies, you can perform the following:
1. On your browser tools menu, select ‘Internet Options’
2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
3. Type into the ‘Address of website’ field: www.savethechildren.org.uk
5. Click on the ‘Block’ button
6. Click on the OK button
Find out more information about blocking or deleting cookies using Microsoft Internet Explorer.
7. Other browsers:
Our Privacy Promise was last updated on 23 May 2018.